Return, Refund, and Exchange Policy – Let's Keep Rolling!
1. Returns
1.1. General Policy: At Freedom BMX & Skate LLC, we want you to love your merchandise. If it doesn't quite fit your ride, no sweat! Return your item(s) within 30 days of purchase for a full refund or exchange.
1.2. Conditions for Return: To qualify, your item must be unused, in its original packaging, and in tip-top shape. Unfortunately, items damaged or missing parts not due to our hiccup can't be refunded.
1.3. Proof of Purchase: Hang on to your receipt or proof of purchase to pedal through the return process smoothly.
1.4. Non-returnable Items: Some items like custom orders, and gift cards, can't hit the return trail.
2. Refunds
2.1. Refund Process: Once we receive your return and give it a once-over, we'll shoot you an email to confirm. We'll then promptly let you know if your refund's a green light.
2.2. Refund Method: Approved refunds will zoom back to your original payment method within a reasonable amount of time.
2.3. Return Shipping: You're the captain of return shipping costs; the fare for this ride isn't refundable. Be sure to pack it up tight and keep track of it; we aren’t responsible for items lost/damaged in transit.
3. Exchanges
3.1. Exchange Policy: Ready to switch gears? Rad! Contact us to kick off the exchange process.
3.2. Condition of Exchange Items: Exchanged items must be unused, in their original packaging, and ready to roll.
3.3. Exchange Process: Once we receive and check your returned item, we'll zip through the exchange and ship your new gear. Any differences in price will be sorted out smoothly.
4. Exceptions
4.1. Damaged or Defective Items: If you hit a bump with a damaged or defective item, give us a shout pronto. We'll work with you to fix it up in no time.
4.2. Warranty Claims: For bicycle and product warranties follow the manufacturer's ride rules. Check out the warranty info provided with your product for the lowdown. Normal or abnormal wear and tear is not considered a manufacturer’s defect.
5. Contact Us
5.1. Questions: Got questions about our policy? Cruise on over to info@freedombmxandskate.com and drop us a line. We're here to keep your ride smooth and your grin wide!